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Aftermarket Operations Manager

Location : Woodland Park NJ US 07424
Job Type : Direct
Reference Code : 20672-BZ1
Compensation : 100000.00 - 125000.00 USD/YEAR
Start Date : 08/16/2021
Hours : Full Time
Required Years of Experience : 5
Required Education : BS Engineering
Travel : No
Relocation : No
Job Industry : Engineering

Job Description :

  • Permanent position for an Aftermarket Operations Manager responsible for pre-sale, operational and post-sale activities for spare parts, replacement belts and solutions business using lean manufacturing techniques.

  • Lead and streamline the quote-to-cash process for spare parts and replacement belts, delivering superior customer service and support.

  • Implement process improvements for the Aftermarket quote-to-cash value stream that will improve safety, quality, delivery, customer service and cost.

  • Simplify administrative and production processes using lean methods and optimize processes to free up capacity and grow the business without growing costs.

  • Ensure all quality requirements are being met across the Aftermarket Value Stream.

  • Process customer claims, lead root cause analysis and corrective action procedures to reduce nonconformances.

  • Develop an effective parts planning and inventory management process (Kanban) that enables on-time delivery of aftermarket parts with competitive lead times.

  • Assess supply chain capacity and capability and take the appropriate actions to achieve high quality, reliable deliveries with competitive lead times.

  • Manage logistics by researching ideal shipping techniques, selecting carriers and negotiating contracts and rates.

  • Plan and monitor inbound and outgoing deliveries.

  • Respond to any issues or complaints.

  • Update and evaluate key metrics to assess performance throughout the value stream and implement enhancements.

  • Drive the team’s development and implementation of proactive strategies to grow the business and improve customer satisfaction and Select and maintain qualified outsourcing agencies to meet customer demands.

  • Ensure all quality requirements are being met across the Aftermarket Value Stream.

  • Conduct internal and external quality audits.

  • Process customer claims, nonconformances and customer satisfaction surveys.

Required Qualifications :

  • BS Engineering required.

  • Minimum 5 years experience with manufacturing for aftermarket products or spare parts.

  • Experience with Inventory, supply chain and logistics management experience preferred.

  • Lean manufacturing education preferred.

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Contact: Bill Zukowsky

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