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Senior Field Service Engineer

Location : Springfield NJ US 07081
Job Type : Direct
Reference Code : 20650-JF1
Compensation : 70000.00 - 90000.00 USD/YEAR
Start Date : 07/28/2021
Hours : Full Time
Required Years of Experience : 10
Required Education : BS Engineering or Materials Science
Travel : No
Relocation : No
Job Industry : Engineering

Job Description :

  • Permanent position for a Senior Field Service Engineer to support Aftermarket Services and develop a field service team.

  • Assist with supervising the field service engineers and technicians for maximum productivity, customer satisfaction, service ticket fulfillment, warranty billing and quality servicing of process equipment.

  • Supervise and support on-site customer services’ including installations, commissioning, process troubleshooting, and customer training on equipment as needed.

  • Domestic and international travel as necessary.

  • Guide service team with solutions for advanced or escalated 30% technical issues via phone and email.

  • Verify that all work performed meets with company standards and manufacturers guidelines.

  • Develop into company Subject Matter Expert (SME) to provide regular information to customers and feedback to management

  • relating to customer concerns and equipment malfunctions/ problems for product improvement.

  • Support the development of new service programs.

  • Work closely with the Production department to identify and resolve inventory, cost, and quality issues.

  • Coordinate and conduct departmental training.

  • Manage departmental budget as directed by the Manager Aftermarket Services.

Required Qualifications :

  • BS Engineering or Materials Science

  • Minimum 10 years of industrial field service experience.

  • Minimum 3 years supervisory required.

  • Knowledge of powder process equipment.

Contact: John Forsatz

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