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Technical Service Associate

Location : Maspeth NY US 11378
Job Type : Direct
Reference Code : 19684-JF1
Compensation : 40000.00 - 50000.00 USD/YEAR
Hours : Full Time
Required Years of Experience : 2
Travel : No
Relocation : No
Job Industry : Engineering

Job Description :

  • Permanent position for a Technical Service Associate to develop and maintain technical customer service proficiency for mechanical equipment.

  • Support technical inquiries in a prompt, accurate manner.

  • Communicate with customers, representatives or service technicians via telephone and email concerning product and service issues.

  • Share technical & customer services information with applicable team members and Engineering, as required.

  • Maintain technical customer support interaction with designated personnel.

  • Recommend and assist in development of procedures (technical, not IT) for website to improve Technical Service.

  • Input customer, technical data, and service call reports into company CRM program.

  • Provide engineering with data on parts and products as required for improvements, corrective action, upgrades, cost reduction, performance optimization, etc.

  • Support field service organizations for mechanical products with training and seminars.

  • Assist Technical Service team in developing the network as required for effective coverage in the US and Canada.

  • Participate in the RMA product returns procedure to insure customer satisfaction, product quality and warranty expectations are met.

  • Occasional domestic travel to repair equipment in the field.

  • Provide engineering with information on field installation, usage and maintenance of prototypes, first articles, production parts and products.

  • Monitor and report on beta testing.

  • Review technical literature for accuracy and efficacy.

Required Qualifications :

  • Minimum 2 years experience in a technical, customer support role.

  • Experience with electrical and mechanical products. Experience with multi meter equipment, basic electrical and plumbing knowledge.

  • Hands on electrical and mechanical troubleshooting experience.

  • Ability to be a team player by actively participating in assigned teams as well as intercompany, cross-functional and/or special committees.

  • Works with heavy equipment and hand tools. Ability to lift up to 50 lbs.

  • Required wearing safety glasses and utilizing other safety equipment as required.

Contact: John Forsatz

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